Shipping policy

Last updated: October 22, 2026

Exotic Blvd ships every order from our warehouse in North Hollywood, California.

Shipping rates in the United States

Orders of $20 or more ship free within the United States (Alaska excluded for now).

Orders under $20 ship by USPS Priority Mail for $3.99 or $7.99, depending on the weight of your order. The rate is shown at checkout before you pay.

Processing time

We pick, pack and ship most orders within 1 to 2 business days (Monday to Friday, excluding holidays). Some orders leave the same day. Processing can take longer during holidays and very busy periods. When your order ships, we send you a tracking number by email or text message.

Delivery time in the United States

After your order ships, delivery usually takes 1 to 3 business days. Most US orders arrive 1 to 5 days after they are placed, and 3 to 4 days on average. These are estimates, not guaranteed delivery dates.

International shipping and Guam

We ship worldwide. Processing time is the same 1 to 2 business days. Shipping rates and carrier options (such as USPS, UPS, FedEx and DHL) are calculated at checkout from your address and the weight of your order. Delivery usually takes 3 to 14 days after shipping, depending on the option you choose.

International orders may be charged import duties, taxes or customs fees by the destination country. Unless checkout shows these charges as included, they are collected by the carrier or customs on delivery and paid by the recipient. Some countries restrict the import of certain foods and drinks, so please check your country's rules before you order.

Chocolate in warm weather

In summer we pack chocolate with ice packs in an insulated mailer, and we keep chocolate in a cold room until the carrier picks it up. If an order with chocolate would otherwise sit in transit over a weekend, we may hold it in our cold room and ship it on Monday. Please bring your package inside as soon as it is delivered.

If your order is delayed

If we cannot ship your order within the time stated above, we will email you with a new expected ship date. You can then choose to wait or to cancel the order for a full refund. If we cannot ship your order at all, we will cancel it and refund you in full.

Tracking your order

Track your order at exoticblvd.com/pages/tracking with the tracking number from your shipping email or text. If you have not received a tracking number within 3 business days of ordering, please check your spam folder, then email support@exoticblvd.com with your order number.

Address changes and cancellations

Please check your shipping address before you place your order. We can change an address or cancel an order only before it ships. Once the carrier has picked up your order, we cannot change the address or the shipping method.

Lost, stolen or delayed packages

Once your package leaves our warehouse, delivery is in the carrier's hands and we are not responsible for carrier delays. If your tracking shows a problem, or your package is marked delivered but you cannot find it, email support@exoticblvd.com with your order number and we will help you open a claim with the carrier. We cannot replace or refund packages lost or stolen because of an incorrect address entered at checkout.

Damaged items

If anything arrives damaged, email support@exoticblvd.com within 48 hours of delivery with your order number and clear photos of the items and the packaging. See our Refund policy for details.

Questions

Email support@exoticblvd.com or call (818) 252-9898.