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Last updated: November 5, 2026
Exotic Blvd ships every order from our warehouse in North Hollywood, California.
Orders of $20 or more ship free within the United States (Alaska excluded for now).
Orders under $20 ship by USPS Ground Advantage for $3.99 or $7.99, depending on the weight of your order. The rate is shown at checkout before you pay.
US orders ship by USPS Ground Advantage. Most arrive in 2 to 5 business days after shipping, and delivery can take longer during the holidays. Hawaii and US territories can take 10 days or more. These are estimates, not guaranteed delivery dates.
We ship worldwide. Shipping rates and carrier options (such as USPS, UPS, FedEx and DHL) are calculated at checkout from your address and the weight of your order. Delivery usually takes 3 to 14 days after shipping, depending on the option you choose.
International orders may be charged import duties, taxes or customs fees by the destination country. Unless checkout shows these charges as included, they are collected by the carrier or customs on delivery and paid by the recipient. Some countries restrict the import of certain foods and drinks, so please check your country's rules before you order.
In summer we pack chocolate with ice packs in an insulated mailer, and we keep chocolate in a cold room until the carrier picks it up. If an order with chocolate would otherwise sit in transit over a weekend, we may hold it in our cold room and ship it on Monday. Please bring your package inside as soon as it is delivered.
During extreme heat, orders with chocolate placed on Wednesday or later may ship after the weekend so the chocolate arrives intact.
If your order is delayed, we will email you with a new expected ship date. You can then choose to wait or to cancel the order for a full refund. If we cannot ship your order at all, we will cancel it and refund you in full.
When your order ships, we send you a tracking number by email or text message. Track your order at exoticblvd.com/pages/tracking with the tracking number from your shipping email or text. If you have not received a tracking number, please check your spam folder, then email support@exoticblvd.com with your order number.
Please check your shipping address before you place your order. We can change an address or cancel an order only before it ships. Once the carrier has picked up your order, we cannot change the address or the shipping method.
Once your package leaves our warehouse, delivery is in the carrier's hands and we are not responsible for carrier delays. If your tracking shows a problem, or your package is marked delivered but you cannot find it, email support@exoticblvd.com with your order number and we will help you open a claim with the carrier. We cannot replace or refund packages lost or stolen because of an incorrect address entered at checkout.
If anything arrives damaged, email support@exoticblvd.com within 48 hours of delivery with your order number and clear photos of the items and the packaging. See our Refund policy for details.
Email support@exoticblvd.com or call (818) 252-9898.
