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FAQ


 

General

Our warehouse and offices are located in North Hollywood, CA. Although our facility is not open to the public, we have hundreds of retailers that carry our products.

To find retailers, please see the list of Exotic Blvd Locations.

We only list retailers that carry a majority of our collection so there may be a store near you that is not listed on the Locations page. Please feel free to contact us to see if we can help direct you to a nearby retailer.

If we do not have a location near you, consider placing an online order!

If you have retail presence and are interested in carrying our products, please sign up for wholesale here.

Unfortunately, we cannot accept EBT as a form of payment.

Email Support@ExoticBlvd.com with cancellation request and subject it with your order number. We will do our best to process the cancellation and issue you a full refund ASAP.

NOTE: We cannot cancel your order if it has already been shipped out.

We would love to! Comment your order number on one of our recent TikTok videos to catch our media team's attention.

Unfortunately, we cannot guarantee everyone's order will be packed on video as there are so many requests and not enough time to do everybody’s orders unless we hold all those orders for weeks prior to shipping.

Please DM us on Instagram or TikTok! You can also send your social links to Support@ExoticBlvd.com and they will make sure it reaches the right team.

SHIPPING

Orders are normally picked, packed and shipped out within 24 to 48 hours (excluding weekends), at which point, you will be provided with a tracking number via email/SMS.

This can vary, of course. It can be a little bit longer when we are experiencing extremely high levels of traffic OR if there is a problem with your order.

Also, during the summer, we may hold your order over the weekend if it contains chocolate and if we believe it won't be delivered before the weekend begins. We want to avoid your chocolate sitting in a warm postal facility all weekend as there isn't much we can do to keep it cold for such an extended period of time. If we decide to hold your order containing chocolate over the weekend, we will keep it in our cold room and ship it out on Monday instead.

It's not all bad news though- your order may also be shipped out within an hour of placing your order! Assuming all the stars are aligned, of course.

If there is ever a problem with your order, our support team will email you with more information. Please be sure to check your inbox and spam folders for any contact attempts if your order hasn't shipped within 3 business days.

USA:

Shipping times vary based on your location but normally ranges from 1-7 days (<1-2 business days for processing + 1-5 shipping days).

The average time from the time you place your order to the moment it is delivered to your door is 3 to 4 days.

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Rest of the World:

Processing time for international orders remains the same (1-2 business days). Depending on which shipping option you choose, shipping times for international orders are normally 3-14 shipping days.

Exotic Blvd is not responsible for any delays in shipping due to courier or recipient.

We currently offer two shipping options in the United States, UPS Ground (1 to 5 day business days) and USPS Priority Mail (1 to 3 business days).

The ETA provided to you during the checkout process is automatically provided by the shipping carrier based on their estimated number of days in transit after they pick up your package from us. Therefore, you need to add on our processing time to that number to get a more accurate estimate. Although we attempt to ship out orders the same day we receive them, our processing time is listed as 24-48 hoursas we frequently receive large spikes in order volume that take longer to process.

There's a common misconception that because it said "1 day" under "USPS Priority Mail" or "UPS Ground" during checkout, that means that you paid for overnight shipping. This is not the case as it is merely the estimated time in transit. We can't customize that part of the checkout to add the processing time to the transit time. As we are unable to do that, we have placed a disclaimer above the shipping options listed during checkout with this information.

We ship worldwide!

If you have any trouble checking out, please contact our support team at Support@ExoticBlvd.com. You can include a screenshot or list of what's in your cart alongside your shipping address and we will email you back a payment link.

We do our absolute best to get your order out to you ASAP.

Please take chocolate shipping delaysas well as holiday and weekend closuresinto consideration. If you haven't received your tracking number within 3 business days, please check your email inbox and spam/junk box for a contact attempt from our support team regarding your order.

If you have not received any communication and believe your order is delayed, feel free to contact us at Support@ExoticBlvd.com with your order number in the subject line for an update.

Currently, our success rate with cold shipping chocolate in the heat is very high.


We pack chocolate with ice packs, in varying sizes, inside an insulated thermal bubble mailer, which is then placed inside your box alongside the rest of your products.

We store all of our chocolate in a cold room and all chocolate orders are packed inside this room, hours before pickup. These orders are only pulled out of the cold room when our pickup driver arrives. This ensures that they leave our warehouse in ideal conditions with the best chance of making it to you in one solid piece.

Also, during the summer, we may hold your order over the weekend if it contains chocolate and if tracking shows that it won't be delivered before the weekend begins. We want to avoid your chocolate sitting in a warm postal facility all weekend as there isn't much we can do to keep it cold for such an extended period of time. If we decide to hold your order containing chocolate over the weekend, we will keep it in our cold room and ship it out on Monday instead.

It is important for you to take delivery of your package as soon as it arrives. If the package is left out on your porch or in your mailbox during a hot, summer day, no amount of preparation on our end will save it from melting. Please check your tracking for delivery ETA to avoid this.

If you ever have any issues with melted chocolate, please just snap a picture and send it over to Support@ExoticBlvd.com with your order number. We won't leave you hanging!

PRODUCTS

No, we have a quality control team at our warehouse to ensure that our inventory is separated by date into batches and properly rotated.

Many of our products are imported, therefore, expiration dates are formatted differently than what you may normally see in your home country. This can cause confusion and frustration with some customers who are under the impression that we sent them expired product. Here are the common formats for expiration dates. Please feel free to contact us at Support@ExoticBlvd.com to clarify if you suspect your product is expired.

USA:

MM/DD/YYYY or MM/DD/YY

International:
DD/MM/YYYY or DD/MM/YY

YY/MM/DD or YYYY/MM/DD

(Chinese products do not have expiration dates. Instead they have production dates marked on the product and the factory provides the corresponding expected shelf life for those products.)

No- none of our products are infused with THC. Every soda and snack we ship is sealed from the factory it is produced in.

All products are listed as individual units unless otherwise stated, such as the variety and bundle packs we offer.